Wallet, KYC & withdrawals
What your wallet shows, why KYC is needed, and how to request a payout once your balance is eligible.
Your wallet
Earnings
Rewards earned from eligible actions such as creator activity, tips, Clash wins and platform features.
Tips
KSH received from supporters via Flips, profiles or Clash entries.
Deposits
Money you add to your wallet to tip, boost votes or pay entry fees.
Plan credits
Non-withdrawable credits granted by your plan. Usable inside the platform only.
Withdrawable balance
The portion of your wallet that is eligible for cashout after rules and review.
Pending withdrawals
Requests under review or processing. Status updates appear in your wallet.
Important
Not all balances are withdrawable. KYC is required. Some rewards have caps. Fraud and abuse checks may apply. Payout methods depend on your region.
KYC verification
Why KYC?
Identity verification protects users and prevents fraud. It is required before any withdrawal.
Enter legal details
Provide your real legal name and details that match your ID.
Upload ID document
Upload a clear photo of a supported government-issued ID.
Upload selfie (if required)
Some flows require a selfie for liveness matching.
Submit for review
Reviews are usually completed in 24–48 hours.
If rejected
You will get a reason. Fix the flagged field and resubmit — no extra fee within 30 days.
Withdrawals
Earn an eligible balance
Only the withdrawable portion of your wallet can be cashed out.
Complete KYC
Verification is required before your first withdrawal.
Enter amount & method
Pick how much, and which supported payout method to use.
Confirm request
Review and confirm. Requests cannot be edited once submitted.
Wait for processing
Statuses: Pending → Approved → Processing → Paid. Rejected requests include a reason.
Wallet FAQs
Zinduka is a creator economy platform for short videos (Flips), live competitions (Clash), tipping, and community support.